Cruise Leaders Highlight Courtesy in Shared Spaces and Ashore

Cruise executives are encouraging passengers to consider how everyday behavior affects others in the close quarters of a ship. Jessica Schumann, hotel general manager aboard Holland America Line’s Nieuw Amsterdam, said frustration often stems not from broken rules but from people placing personal convenience ahead of the shared experience.

Julie Higgins, Uniworld’s director of hotel operations, noted that cruise guests routinely interact in common areas, at meals and during excursions. She said punctuality is important because ships follow precise schedules, and arriving on time helps all passengers participate fully.

Holland America cruise director Rebekah Law, who has spent 24 years at sea and is currently aboard Koningsdam, identified extended seat-saving, line-skipping and occupying popular viewing areas for prolonged periods as common sources of tension. Law also said speakerphone calls, public video chats and videos played without headphones can disrupt scenic cruising, wildlife viewing and performances.

Schumann added that passengers focused on phones while walking may be less aware of their surroundings, potentially contributing to congestion and safety concerns.

Courtesy can also extend ashore. Carnival Cruise Line reminded guests visiting New Caledonia to dress conservatively while exploring on land and advised against wearing G-strings or thong swimwear away from beaches.